Privacy Policy

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i9VPN’s core mission is to enable customers to use the internet privately and securely. We’re not only committed to safeguarding your privacy, but also are transparent about the information we do and don’t collect. And we invite independent auditors and testers to review our privacy policy and technology.

i9VPN does NOT and WILL NEVER log:

  • IP addresses (source or VPN).
  • Browsing history.
  • Traffic destination or metadata.
  • DNS queries.

We have carefully engineered our apps and VPN servers to categorically eliminate sensitive information. As a result, i9VPN can never be compelled to provide customer data that does not exist.

What i9VPN collects and why?

As outlined in our Privacy Policy, i9VPN collects minimal information about your usage of our services:

  • Apps and app versions successfully activated
  • Dates (not times) when connected to the VPN service
  • Choice of VPN server location.
  • Total amount (in MB) of data transferred per day.

None of the above data enables i9VPN or anyone else to match an individual to specific network activity or behavior. We are unable to answer questions related to data that we do not possess, such as how a customer has used our VPN service.

Why does i9VPN need to collect any information at all?

  • To troubleshoot technical issues related to i9VPN apps.
  • To provide technical support to customers, identify connection problems, and give country-specific advice on how to use our service.
  • To enable i9VPN engineers to identify and fix network issues.

i9VPN also collects anonymized analytics data such as speed test data, connection failures, and crash reports. These diagnostic reports do NOT tie back to individual users because we’ve engineered our apps to never know which user sends which data.

What i9VPN does not and will never collect

i9VPN stores no activity logs and no connection logs from our users. Here’s what that means:

  • No activity logs. i9VPN does not see or record which websites you visit. We never log the destination or contents of your traffic.
  • No connection logs. i9VPN never logs connection timestamps, session duration, your source IP address, or the i9VPN IP address that your computer assumes when connected to the VPN.

i9VPN takes your privacy seriously

Our commitment to your privacy means we never keep sensitive information and eliminate both activity logs and connection logs. Our systems are built around NOT knowing how customers use our services. i9VPN cannot answer questions like “Which users were connected to a given IP address at a specific time?” or “Which users accessed a particular website?” because we simply never possess that data.

Other VPN providers claim “no logs” on their privacy policies without going into much detail. Do they know if customers manage to use their apps successfully? Can they enforce a limit on simultaneous usage from more than five devices?

If a provider claims to “know nothing” but won’t answer simple questions about what they specifically do or don’t know, then it would be reasonable to question their claims of “no logs.” Unfortunately, most providers lack transparency when it comes to what matters most to VPN users: your privacy.

It is i9VPN’s policy to respect your privacy regarding any information we may collect while operating our app, This Privacy Policy applies to https://i9vpn.com/ (hereinafter, “us”, “we”, or “https://i9vpn.com/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the app. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our App, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the App and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our App, set forth the general rules and policies governing your use of our App. Depending on your activities when visiting our App, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, i9VPN collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. i9VPN’s purpose in collecting non-personally identifying information is to better understand how i9VPN’s visitors use its website. From time to time, i9VPN may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

i9VPN also collects potentially personally identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://i9vpn.com/ blog posts. i9VPN only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.

Gathering of Personally Identifying Information

Certain visitors to i9VPN’s websites choose to interact with i9VPN in ways that require i9VPN to gather personally identifying information. The amount and type of information that i9VPN gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://i9vpn.com/ to provide a username and email address.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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Privacy Policy Changes

Although most changes are likely to be minor, i9VPN may change its Privacy Policy from time to time, and in i9VPN’s sole discretion. i9VPN encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this app after any change in this Privacy Policy will constitute your acceptance of such change.

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